Ms. Anella’s garage door refused to open when she tried to leave for work one morning.
Most of the real work in lifting a garage door off the ground is the springs’ responsibility. The motorized opener isn’t strong enough to pick up that heavy door on its own, and trying to will just break the opener. The springs store a lot of energy in the form of tension, and if one of them breaks the door will miss that lifting power. Some garage doors have failsafes that detect broken springs and lock the door automatically to prevent further damage. This was the case with Ms. Anella’s door. We quickly identified the problem and procured a pair of springs of the correct model to replace the old ones.
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* $29 service call - deducted from the service
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